Refund policy

Creed Stunts | Return & Refund Policy

At Creed Stunts, we take pride in providing quality parts and accessories to the riding community. We want every customer to have a smooth shopping experience. Please review the following policy before placing your order.

1. Return Eligibility

Return requests must be submitted within 31 days of confirmed delivery.

To qualify for a standard return, products must meet the following requirements:

Items must be unused, uninstalled, and in their original condition.
Products must include their original packaging, hardware, and accessories.
Items must not show signs of wear, modification, or damage caused after delivery.
Proof of purchase or an order number must be provided.

Returns are subject to review and approval by Creed Stunts. Products that have been installed, altered, or used are not eligible for standard returns.

2. Damaged, Defective, Missing, or Incorrect Items

If your order arrives damaged, contains a manufacturing defect, is missing an item, or includes a product different from what you ordered, please notify us within 14 days of confirmed delivery.

To help us investigate and resolve the issue, please provide:

Your order number
Clear photographs of the affected product
Photographs of the original packaging and shipping label, when applicable
A brief explanation of the issue

Once your claim has been reviewed, we will work toward an appropriate resolution, which may include a replacement, exchange, or refund.

Verified fulfillment errors and qualifying product defects will not be subject to restocking fees. Creed Stunts will cover reasonable return shipping costs when a return is required due to our error.

The 14-day reporting period does not limit any rights or remedies available under applicable law.

3. Return Shipping & Restocking Fees

For approved returns unrelated to an error by Creed Stunts:

Customers are responsible for all return shipping expenses.
A 25% restocking fee will be deducted from the eligible product refund.
Original shipping charges are nonrefundable unless otherwise required by law.
Returns must be shipped using a trackable shipping service.

Creed Stunts is not responsible for return packages that are lost or damaged in transit when customers arrange their own return shipping.

4. Order Cancellations & Preorders

If you wish to cancel an order, please contact us as soon as possible.

Standard Orders

Orders may be canceled for a full refund before shipment, provided they have not already entered a stage of processing where cancellation is no longer possible. Once an order has shipped, the standard return policy applies.

5. Refund Processing

After an approved return has been delivered to and inspected by Creed Stunts, we will determine the applicable refund amount.

Approved refunds will be issued to the original payment method.
Applicable restocking fees and nonrefundable charges will be deducted.
Processing times may vary depending on the payment provider.

Items returned in a condition that does not meet our eligibility requirements may be rejected.

Do not ship products back without first receiving return authorization from Creed Stunts.

6. Payment Disputes & Chargebacks

We encourage customers to contact Creed Stunts directly before initiating a payment dispute or chargeback.

Our support team is available to assist with missing orders, shipping concerns, incorrect products, cancellations, and eligible refund requests.

Contacting us first often allows issues to be resolved more quickly and efficiently.

Creed Stunts reserves the right to respond to payment disputes using relevant order records, shipping confirmations, delivery documentation, and customer correspondence.

Nothing in this policy restricts a customer's legal right to dispute a transaction with their financial institution.